Our Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with a product you received, we offer a straightforward refund and return process designed with your convenience in mind.

Eligibility for Refunds: Refunds are available for items that are defective, damaged, or significantly different from what was described. To be eligible, the item must be returned in its original condition within 7 days of delivery.

Non-Refundable Items: Certain items such as perishable goods, personal care products, or custom-made items may not be eligible for refunds unless they arrive damaged or defective. Please review product descriptions carefully before purchasing.

How to Request a Refund: To initiate a refund, please contact our support team with your order number, reason for return, and supporting photos (if applicable). Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund request.

Refund Process: If approved, your refund will be processed through the original payment method — including M-Pesa — within 3–7 business days. Refund timelines may vary depending on your financial institution or M-Pesa processing times.

Return Shipping: Customers are responsible for return shipping costs unless the item was delivered in error or is defective. We recommend using a trackable shipping service to ensure your item reaches us safely.

We’re here to help and ensure your shopping experience is hassle-free. If you have any questions or concerns, don’t hesitate to reach out to our customer service team for support.

Thank you for shopping with us — your satisfaction is our top priority.